VPS Terms of Service

The use of services from HostGator.com, LLC [hereafter referred to as "HostGator"] constitutes agreement to these terms. You may view our Privacy Notice here.

1. Cancellations and Refunds

   Any abuse of our staff in any medium or format will result in the suspension or termination of your services. Customers may cancel at any time via a cancellation form. HostGator provides a 30-Day Money-back Guarantee on Virtual Private Servers for any customer who paid the first invoice with a credit card or via PayPal. 

   Only first-time accounts are eligible for a refund. For example, if you have (i) previously had an account with us, canceled such account and signed up for another account, or (ii) if you have opened a second account with us, then you will not be eligible for a refund. 

   Payments made via the following methods are not eligible for a Money-back Guarantee, but may be refunded via a credit posted to your hosting account: 

   1. Bank Wire Transfers

   2. Western Union Payments

   3. Checks

   4. Money orders

2. Resource Usage Limits

   VPS accounts may not:

   1. exceed a 15 minute load average greater than two (2) times the amount of CPU cores given.

   2. run public IRCd's or malicious bots.

   3. run any type of BitTorrent client or tracker that links to or downloads illegal content.

   4. use an Open/Public proxy, or utilize a proxy to access illegal/malicious content.u

   5. se I/O intensive applications which adversely affect normal server operations.

3. Inodes

   VPS accounts come with a default inode limit of 1,000,000 to better protect the file system. The limit can be increased if there is a legitimate reason to have it increased. To make a request, please email our support team.

4. Mail Policy

   VPS accounts will be governed by our dedicated server mail policy, which is available at Dedicated server mail policy.

5. Backup and Data Loss

   Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy. HostGator is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on HostGator servers. Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by HostGator.

6. Uptime Guarantee

   Approval of any credit is at the discretion of HostGator dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact our support via chat or phone (1.866.96.GATOR or 00+1-713-574-5287 if international). The 99.9% up time guarantee only applies to shared/reseller solutions. Dedicated and VPS servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down, which is not related to our uptime guarantee.